Terms of service

By accessing or using our website (LuneFlow) and placing an order, you agree to be bound by these Terms of Service, our Return & Refund Policy, Privacy Policy, and Shipping Policy. We reserve the right to update these terms at any time, and your continued use of our website constitutes acceptance of the revised terms.

Order Confirmation: Your order is only confirmed when we send you a payment receipt. We reserve the right to cancel orders due to pricing errors, inventory shortages, or suspected fraud.

Payment Methods: We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay, Apple Pay, Google Pay, etc. Full payment is required before order processing.

Currency: All transactions are conducted in USD and currency conversion (if applicable) will be handled automatically by the payment system.

Product prices and availability are subject to change without prior notice.

We do not guarantee that product descriptions or images are entirely error-free.

Shipping times are estimates only and not guaranteed. We shall not be held responsible for delays caused by customs, logistics carriers, or force majeure events.

You are responsible for providing accurate delivery information. Additional shipping fees may be incurred for address corrections after order confirmation.

Import duties, taxes, and customs fees are the buyer’s responsibility. However, for orders shipped with our tax-inclusive delivery service, duties and taxes have been prepaid by us on your behalf.

All content on our website (including but not limited to text, images, logos, and designs) is our exclusive intellectual property and may not be copied, reproduced, or used without our prior written permission.

Custom designs created for you remain our intellectual property unless explicitly transferred to you in writing.

You agree not to use our website for fraudulent, illegal, or harmful activities, including but not limited to:

Infringing on the intellectual property rights of our store or third parties

Uploading or transmitting malicious content that may damage our website or harm other users

Harassing, abusing, or threatening our staff or other customers

Our total liability for any claim related to your order shall be limited to the total amount you paid for the product(s) in question.

We shall not be liable for any indirect, incidental, or consequential damages (including but not limited to lost profits, business interruption, or loss of data) arising from your use of our website or purchase of our products.

These Terms of Service are governed by the laws of the People's Republic of China.

For questions or concerns about these Terms of Service, please contact us at support@luneflow.net or visit our website at www.luneflow.net.