FAQ

You can register or log in through the "Register/Login" entry at the website footer. After registration, you can conveniently view your orders and track logistics.

Simply click here, follow the prompts to fill in the required information and confirm to complete account creation.

You can shop and check out without an account. For the best shopping experience, we recommend registering a free account to conveniently view your orders and track logistics.

Please log in first, go to the account page to update your name, shipping/billing address, and change your password.

Enter your email on the login page and click "Continue". We will send a secure login link to your email. Click the link to log in directly. You can reset your password in your account settings after logging in.

LuneFlow attaches great importance to your personal shopping security. We use standard data encryption technology when transmitting and receiving your personal information. Pages that request personal information will display a solid key or locked padlock icon at the bottom of your browser, indicating that the website is secured with Secure Socket Layer (SSL) encryption. You can also confirm this via your browser’s URL bar: when accessing a secure server, the URL will change from "http" to "https". We continuously invest in the latest online security technologies, so you can shop with confidence! For more information and to view our full privacy policy, please visit: Privacy-policy

We highly value customer privacy. Click our Privacy Policy to learn about our policy.

All product prices on the website are displayed in US dollars (USD). The storefront may display local currency based on your location, but final payment will be processed in USD.

PayPal is accepted for sample orders; Bank transfer (T/T) is accepted for bulk/wholesale orders.

• Register a PayPal account if you don’t have one.
• After clicking “Complete Order”, you will be redirected to PayPal to finish payment securely.

This may occur because your card-issuing bank has declined the payment. You will need to contact your card-issuing bank directly for details, as we cannot access this information. As an alternative, you may try paying with a different card.

• Make sure your card details are entered correctly.
• Contact your bank or card issuer if errors continue.
• Try an alternative payment method.

Some orders ship in multiple packages, which may result in multiple pre-authorizations.

Depending on your region, your bank may charge an international transaction fee of 2% -3%. This fee is charged by your bank and we cannot control it. Please consult your bank for details. All taxes and fees are collected in accordance with local laws and regulations.

After bulk order confirmation, we will send T/T payment details (including bank account information) to your registered email. Please complete payment within 7 business days. Unpaid orders will be canceled automatically. Please contact customer service at support@luneflow.net in advance if you need to reserve the order.

• Go to “Order History” at the footer and log in.
• Check your order confirmation email.
• Contact support@luneflow.net for help.

You may request a full refund before shipping. Once shipped, cancellation or changes are not allowed. Refunds are subject to our official return policy.

You may change the product color and size before your order is shipped. No changes can be made once shipped. If the item is unsuitable after receipt, it can only be processed in accordance with our return Policy.

No modifications are allowed once processing starts. Please place a new order.

You may request to change your shipping or billing address before your order is shipped. No changes can be made once shipped. If you need assistance, please contact customer service at support@luneflow.net.

Orders ship promptly after payment confirmation. See our shipping Policy for details.

After the order is shipped, the system will automatically send a shipping confirmation email to the email address you reserved when placing the order. The email will include a logistics tracking number, which can be used to check the logistics status online. Please ensure that the email address you have reserved is correct. If you have any questions, please contact customer service: support@luneflow.net.

Please check our shipping Policy for shipping fee details.

Free standard shipping is provided for all orders. Please check our shipping Policy for detailed rules.

We ship worldwide. For details, check our shipping Policy.

Delivery time varies by destination. Please check our shipping Policy for more information.

Please click here to track your order.

Tariffs and import taxes are determined by the customs of your country/region, and the tax standards vary in different countries/regions. We are unable to provide an estimated amount. This type of cost is borne by the buyer. If you have any questions, please consult your local customs department.

Sorry, no address changes are allowed after shipment.

If you have an account, you may log in and go to “Orders – Order Details” to view tracking information. You may also check the logistics status online via the tracking number in your order confirmation email at LuneFlow. If you have questions, contact customer service at support@luneflow.net.

Items are stored in different warehouses, so your order may ship in multiple packages.

Please contact our support team at support@luneflow.net with your order number and delay details. We will assist with investigation and resolution.

Contact support with your order number and address. We will help verify the situation. support@luneflow.net

Required customs documents (such as import certificates, recipient information, etc.) vary by your country/region. If you need to provide documents, the carrier or our customer service team will contact you promptly by email. Please keep your email accessible.

Please check our return policy for full details.

For return instructions and requirements, Please check our return policy.

We do not offer exchanges at this time. Please place a new order if needed.

• Bulk wholesale orders and final sale items are non-returnable unless there is a quality issue. For details, please click here;
• Items must be brand new, unused, unwashed, with original tags and original plastic packaging to be eligible for return;
• We reserve the right to refuse returns if the return deadline has expired, or if the item and packaging are not in their original condition;
• Sets/bundles must be returned as a full set and meet the above return conditions to qualify for a full refund.

Please check our return policy for processing timelines.

Please check our return policy for refund details. Refund processing times vary by payment method (PayPal: 3–7 business days; bank transfer: 7–15 business days).

We apologize for the inconvenience. Please contact our customer service team at support@luneflow.net within 7 business days of receiving the item, providing your order number and photos of the damage/defect. We will process your request in accordance with our return policy after verification.

We apologize for the inconvenience. Please contact our customer service team at support@luneflow.net within 7 business days of receiving the item, providing your order number and photos of the item. We will resolve the issue properly after verification.

Sorry, we do not offer exchanges. Please place a new order.

Contact support@luneflow.net within 7 days with order number, package photos, and missing item list. We will reship or refund.

Return shipping costs due to product quality issues are covered by us. Please prepay the return shipping fee and keep the receipt. After we verify the return, we will refund the prepaid shipping cost along with your product refund.

We do not offer restock alert emails at this time. You may check the product page for inventory updates once restocked. You may also subscribe to our official emails to receive the latest restock and new arrival information, or contact customer service at support@luneflow.net directly for specific restock timelines.

Please check the size guide on the product page for detailed size charts and measurement instructions. If you are between sizes, you may refer to customer size reviews on the product page or contact customer service for advice.

All our products undergo strict quality inspection to ensure compliance with quality standards. If you receive an item with quality issues, please contact customer service within 7 business days in accordance with Return Policy.

Size, material, and care details are on the product page. You may also contact support.

Bulk customization is available with MOQ. Contact support for details.

Do not bleach or iron at high temperatures. Gentle wash and line dry. Avoid direct sunlight.

Yes, you may purchase samples first to confirm quality before placing a bulk order. (Please contact customer service to confirm specific deduction rules).